Lead executive-level customer engagement across strategic accounts, establishing trusted advisor relationships to drive long-term value.
Own the post-sale customer lifecycle including account transitions, governance programs, success planning, risk management, and expansion.
Drive customer adoption and business transformation through change management, ensuring alignment between customer objectives and solution realization.
Velotic is a newly-formed independent software company with a pure-play focus on industrial operations, uniting ThingWorx, Kepware, and Proficy portfolios to transform manufacturing. With $350M annual revenue and a global footprint, the company is one of the largest independent software firms in industrial operations, defined by a culture of ambition, authenticity, speed, and teamwork.
Own end-to-end handling of appeals and grievances, investigating cases and delivering resolutions within regulatory timelines.
Work directly with members and providers, coordinating with internal teams to address concerns.
Apply plan documents and regulations to make accurate determinations and draft compliant communications.
Sidecar Health is redefining health insurance by making healthcare affordable and accessible. The team is composed of passionate individuals from diverse backgrounds including tech, policy, and healthcare, all united by a mission to fix a broken system.
Conducts redetermination reviews in compliance with Medicare rules.
Responds to appeals and writes professional correspondence.
Researches claims issues and submits educational referrals.
Broadway Ventures transforms challenges into opportunities with expert program management, cutting-edge technology, and innovative consulting solutions. As a small business focused on government and private sector clients, they foster integrity, collaboration, and excellence.
Own success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating growth conditions.
Secure and expand approvals, channels, data, and subsidiary participation to put Sword in front of eligible members.
Interrogate claims, utilization, outcomes, and ROI evidence to lead account strategy, value communication, and business reviews.
Sword Health is an AI-powered healthcare company that builds AI Care to deliver medical reasoning and real-time treatment at scale. With over 1 million members, 2,000+ enterprise clients, and $500 million raised from leading investors, the company is redefining healthcare delivery.
Manage district warranty operations, focusing on reducing waste and improving first-time repair outcomes.
Coach dealership leadership on compliance, warranty procedures, and customer-handling standards.
Collaborate with cross-functional teams to resolve complex cases and drive service excellence.
The company operates a network of dealerships in Canada, focused on delivering high-quality automotive service and warranty management. The culture emphasizes collaboration, customer satisfaction, and continuous improvement, with a commitment to diversity and employee development.
Serve as the first point of contact for internal and external inquiries, providing product information and problem resolution.
Cross-train across a broad range of functions while delivering exceptional service in a dynamic, fast-paced environment.
Utilize advanced Excel skills and strong analytical abilities to support data-driven decision-making and team success.
Penguin Random House is the world's largest general trade book publisher, a division of Bertelsmann AG. They are a large company with a focus on diversity and inclusion.
Create, distribute, and bill incoming orders from Enterprise customers.
Maintain customer expectations to meet service agreements.
Serve as one of the direct points of contact for Enterprise customers.
VSC Fire & Security delivers integrated fire protection, life safety, and security solutions. Founded in 1958, the company emphasizes quality craftsmanship, exceptional customer service, and integrity.
Deliver customer service excellence by resolving collection issues, invoice discrepancies, and account adjustments.
Proactively manage assigned accounts to reduce delinquency and ensure timely payments.
Collaborate with operations and accounting teams to research and resolve unauthorized credits and payment discrepancies.
Envita Solutions is a total waste management partner transforming complex waste challenges into sustainable solutions. With over 300 employees and a network of over 3,000 supplier partners, the company fosters a culture of safety, integrity, and inclusion.
Provide customer support with shift schedule, including transaction and limit monitoring.
Monitor provider activity, allocate resources during downtime, and calculate potential losses.
Perform refunds and request user documents as needed.
FYST is a leading fintech company in the payments space. We are young, ambitious, and serious about growth, with a passionate team that values meaningful impact.
Identify, analyze, and resolve workflow issues within customer support operations.
Document quality assurance activities and recommend corrective actions.
Assist in training initiatives to ensure compliance with QA standards.
BTSE Group is a leading global fintech and blockchain company building innovative technology and infrastructure for retail and institutional clients. The company fosters a culture of innovation and ambition, seeking motivated professionals to join its B2C and B2B teams.